Refund policy

To process your return or exchange request, please follow one of these options:

Damaged or Incorrect Item?
If you received damaged or incorrect items, send us a photo and a description of the issue and our customer service team will respond with appropriate steps typically within 24 hours.

Need a Different Size or Color?
If you want to exchange for a different size or color, return the item and email us your preferred size or color. Once we receive the return, we will process the exchange. 

Just Not Loving it?
If you want to return an item, you can get store credit for the full amount, including shipping. Store credits never expire and make great gifts!

The HB Chargers gladly accepts returns and exchanges of unworn, unwashed, clean of pet hair, and with no odor or smell of any foreign substances within 30 days of receipt of your order. In order to begin the exchange process, please email us at shop@fleshbot.com for instructions.

Unfortunately we are NOT able to offer exchanges or refunds on custom items.

Please Note:
-Customer pays shipping and provides for shipping on all returns and exchanges. 
-We do not charge a restocking fee.

All Returns and Exchanges must be authorized. Please email us at shop@fleshbot.com for instructions.