FAQ


How do you ship? Is your packaging discreet?

Absolutely, YES!  We only use standard packaging such as bubble mailers and plain boxes without any external branding. 

About Shipping and Deliveries 

All Fleshbot Merch ships from Southern California the United States.

All items are Printed to Order!

Production: 3-5 business days (Usually under 24 hours)
Shipping: 2-3 business days (Usually under 24 hours)

Custom Orders and/or Colors typically take 7-10 days for Production

When will I receive my order?

USPS currently averages 3-5 days for West Coast and 4-6 days for East Coast. If you need it faster please upgrade shipping.

***We do all address verifications through USPS and we will contact you if we receive any errors. If we do not receive a reply within 24 hours we will ship as ordered and you will be responsible for tracking the package.

Please contact us for any special needs at shop@fleshbot.com

Help! I Can’t find your tracking number?

We normally send you an email with a tracking number after your order has shipped. 

Have a question or need help with your order?

You can buy from Merch.Fleshbot.com with confidence as we're not satisfied until you are!  Mistakes happen and we're happen to fix them! Order didn't arrive as expected? We will reprint and send it. Print didn't come out right? Decide you don't like it? We're happy to ship another.

All items returned must be unworn, unwashed, clean of pet hair, and with no odor or smell of any foreign substances.

For any other questions, please contact us shop@fleshbot.com

Out of stock items

The stock available on our website reflects what is available for purchase. 

Special Requests and Colors

If you'd like to request a special size or color please reach out to our support team and we'll make it happen shop@fleshbot.com

RETURN, EXCHANGE AND REFUND

To process your return or exchange request, please follow one of these options:

Damaged or Incorrect Item?
If you received damaged or incorrect items, send us a photo and a description of the issue and our customer service team will respond with appropriate steps typically within 24 hours.

Need a Different Size or Color?
If you want to exchange for a different size or color, return the item and email us your preferred size or color. Once we receive the return, we will process the exchange. 

Just Not Loving it?
If you want to return an item, you can get store credit for the full amount, including shipping. Store credits never expire and make great gifts!

The HB Chargers gladly accepts returns and exchanges of unworn, unwashed, clean of pet hair, and with no odor or smell of any foreign substances within 30 days of receipt of your order. In order to begin the exchange process, please email us at shop@fleshbot.com for instructions.

Unfortunately we are NOT able to offer exchanges or refunds on custom items.

Please Note:
-Customer pays shipping and provides for shipping on all returns and exchanges. 
-We do not charge a restocking fee.

All Returns and Exchanges must be authorized. Please email us at shop@fleshbot.com for instructions.

Undeliverable or Unsuccessful delivery attempt 

We are not responsible due to errors  in your delivery address or related issues.

In these situations you will need to contact your local post office to arrange a pick up, or sometimes they may offer to schedule another delivery attempt.

Will there be customs duties due on delivery?

We are not responsible and cannot guarantee/calculate the potential additional charges of duties/custom fees that may incur when the items are shipped to you.

Apologies for the inconvenience but any additional charges are out of our control and cannot be refunded.

For all orders outside of the United States, you should expect to pay duties on receipt of your package.

PAYMENT

If your payment is declined, please follow these steps:

Information: Verify that all your credit card information is accurate.

Insufficient funds: Check with your bank or your credit card issuer to see if you have sufficient funds, or to raise your credit limit.

Wrong address: You may be entering the wrong address without even knowing it. Our payment processor uses address verification for all charges and will refuse a charge if you enter the wrong billing address.

Credit card on “hold” by bank:  Sometimes a bank will refuse a charge because the attempted purchase is not a normal or expected purchase for the customer. Banks have automated fraud detection systems that looks for suspicious purchases. Call your bank to ensure that your card has not had a “hold” put on it because it suspected that the charges you have been attempting were fraudulent. If you’ve tried calling your bank, asked about everything on this page, and your credit card still isn’t being accepted, please email us at shop@fleshbot.com and we will do our best to assist you.

Completed transaction without receiving order confirmation

This is definitely unusual.  In the event of such problem, please send us a an email at shop@fleshbot.com with a copy of your credit card statement and we will assist you in order to resolve the issue.